Privacy Policy

Last Updated: January 2026

1. Introduction

Paradoxlane Logistics Corp. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

Company Details:
Paradoxlane Logistics Corp.
VAT: 948215376 RT 0001
Address: 1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada
Email: office@paradoxlane.lat
Phone: +1 514 871 0942

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Business information (company name, industry, location)
• Communication history and inquiries
• Service requests and order information
• Payment and billing information

2.2 Information Collected Automatically

• IP address and browser information
• Pages visited and time spent on our website
• Device information and operating system
• Cookies and similar tracking technologies
• Referring website information

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our supply chain auditing and optimization services
• Processing your requests and responding to inquiries
• Sending service-related announcements and updates
• Billing and payment processing
• Analyzing website usage and performance
• Marketing and promotional communications (with your consent)
• Compliance with legal obligations and dispute resolution

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under service agreements
• Legitimate Interests: For business operations, fraud prevention, and analytics
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with Canadian and provincial laws

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operations (hosting, analytics, payment processing)
• Law enforcement when required by law or court order
• Business partners, only with your explicit consent

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and the purpose of processing. Generally, we retain customer data for the duration of the service agreement plus seven years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to legal obligations.

7. Your Privacy Rights

Under Canadian privacy laws and applicable provincial legislation, you have the following rights:

• Right of Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your data
• Right to Portability: Receive your data in a structured format
• Right to Withdraw Consent: Withdraw consent for processing
• Right to Opt-Out: Opt out of marketing communications

8. Exercising Your Rights

To exercise any of the rights listed above, please contact us at:

Email: office@paradoxlane.lat
Phone: +1 514 871 0942
Mail: 1000 Rue de la Gauchetière O, Montréal, QC H3B 4W5, Canada

We will respond to your request within 30 days or as required by applicable law. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: To deliver targeted content (with consent)

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

10. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection

While we implement robust security measures, no system is completely immune to breaches. We commit to promptly notifying affected individuals of any security incidents as required by law.

11. International Data Transfers

Paradoxlane Logistics Corp. operates primarily within Canada. If we transfer your personal information internationally, we ensure appropriate safeguards are in place in compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

14. Marketing Communications

We may send you promotional emails or other marketing communications based on your consent. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at office@paradoxlane.lat
• Updating your communication preferences in your account

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following notification of changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Paradoxlane Logistics Corp.
1000 Rue de la Gauchetière O
Montréal, QC H3B 4W5, Canada
Email: office@paradoxlane.lat
Phone: +1 514 871 0942
VAT: 948215376 RT 0001

17. Complaint Resolution

If you believe your privacy rights have been violated, you may file a complaint with us or with the Privacy Commissioner of Canada:

Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca